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Customer interaction management
Results: 157

#	Item
91	Interaction Client Fax Written by: Education and Training Team Customer Services Management Division of Information Technology Add to Reading List Source URL: www.csu.edu.au Language: English - Date: 2011-05-05 22:50:46 Office equipment Email Notification system Fax server Internet fax Technology Fax Computing
92	OPTIMIZING CUSTOMER INTERACTION IS ALL ABOUT THE “HERE AND NOW” by Mark Smith, Pitney Bowes Business Insight Retail executives are facing some of the most competitive market conditions in decades — a relentlessly Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-01-20 00:52:53 Electronic commerce Business intelligence Consumer behaviour Customer experience Customer relationship management Customer analytics Customer service Customer satisfaction Pitney Bowes Marketing Business Customer experience management
93	A Portrait Software case study Portrait Foundation provides customer interaction processes for MoBank, the mobile banking and payments service Executive summary Add to Reading List Source URL: www.portraitsoftware.com Language: English - Date: 2015-03-03 11:58:35 Electronic commerce Customer experience management Mobile banking Mobile content Customer experience IPhone SMS banking ECRM Technology Marketing Business
94	Interaction Client Phone & Fax Written by: Education and Training Team Customer Services Management Add to Reading List Source URL: www.csu.edu.au Language: English - Date: 2011-06-02 23:43:40 Voice-mail Presence information Technology IP PBX Google Voice Electronic engineering Electronics Call forwarding
95	Smiling woman using tablet PC Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-01-20 00:53:10 Pitney Bowes Omni-channel Retailing Customer experience Customer relationship management Pitney Customer interaction management Retail Encom Murray D. Martin Marketing Customer experience management Business
96	CA S E STUDY Anglian Water Proactive notifications improves operational efficiency for England’s largest water company Add to Reading List Source URL: www.aspect.com Language: English - Date: 2014-11-20 20:13:49 Organizational theory Proactivity Customer experience Notification system Call centre Anglian Water Customer engagement Infrastructure optimization Customer interaction management Counties of England Customer experience management Information technology management
97	Outsourcing OUTSOURCING This is the twelfth year Customer Interaction Solutions® has brought you the winners of its MVP (Marketing Via Add to Reading List Source URL: www.tmcnet.com Language: English - Date: 2005-04-14 10:11:18 Telephony Management ETelecare Convergys Sales Energy service company Outsourcing Business Call centre Computer telephony integration
98	WHITE PAPER MORE CHANNELS, MORE CHOICE, MORE INTERACTIONS: THE CHALLENGE OF SERVING THE ENGAGED CUSTOMER Add to Reading List Source URL: www.nice.com Language: English - Date: 2012-09-25 05:18:16 Customer experience NICE Systems Text messaging Customer interaction management Customer dynamics 24/7 Customer Marketing Customer experience management Interactive voice response
99	Interactive Intelligence Customer Interaction Center® Inbound or outbound Small or large Add to Reading List Source URL: www.avds.com Language: English - Date: 2014-01-14 12:48:08 Customer experience management Electronic commerce Interactive Intelligence Call centre Interactive voice response Contact manager Automation IP PBX Speech analytics Marketing Electronic engineering Telephony
100	Customer Interaction Patterns Linda Rising Abstract With the increasing emphasis on business awareness, team members are asked to play a more active role in interfacing with customers. This new role poses a challenge for Add to Reading List Source URL: web.archive.org Language: English Electronic commerce Customer relationship management Customer Customer experience ECRM Marketing Business Customer experience management

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